Purchasing originals

To purchase an original painting, please email me at imogenhawgood@gmail.com with the details of the piece you wish to buy. I will then send you a PayPal invoice which is payable by card or PayPal.

Shipping originals

Shipping of all pieces in the ‘Small Originals’ section is free within the UK.

Shipping of large works have an additional delivery cost both in the UK and internationally. This cost is determined by your location and will be added to the cost of the work on your payment invoice. (Please email me for a delivery quote)

Shipping costs can be combined if you wish to purchase multiple pieces.

I aim to ship within 3 working days upon receipt of payment, unless otherwise discussed (for example, recently completed paintings require 1-2 weeks drying time, you will be notified before payment if this is the case)

Deliveries are made Monday-Friday, excluding bank holidays.

All originals are shipped using tracked delivery services, the details of which will be emailed to you.

Prints purchased via Etsy

Please read the description for each item for a printing and dispatch estimate. Prints which are not kept in stock are printed to order, so please expect a 5-6 working day wait for dispatch.

Deliveries are made Monday-Friday, excluding bank holidays.

Customs Duty fee/import fees and taxes

Depending on your location, additional customs and VAT charges may be incurred. It is the responsibility of the buyer to pay any additional fees required to receive your item. I will attach all necessary customs forms to your order to minimise any delays.

EU buyers please note, customs and VAT charges may now be necessary on orders to EU countries due to changes in legislation caused by Brexit. Delays may also be caused by slower movement at the border.

Commissions

I will discuss with you an estimated dispatch date, this will depend on the size and complexity of the commissioned artwork, plus 1-2 weeks drying time.

Returns

Returns or original artwork can be offered if your order meets the following criteria:

  • It is undamaged and in its original packaging

  • It was purchased in the last 7 days (UK)

  • It arrived with you in the last 7 days (Intl.)

It is the responsibility of the buyer to organise and pay for return shipping. You are responsible for the risk of loss or damage of artwork before and during transit. Refunds are given upon safe receipt of the returned item (delivery charges are non-refundable).

I do not offer exchanges as each piece of artwork is individual and priced differently.

Commissioned artworks are non-refundable.

Prints purchased via Etsy are non-refundable and cannot be exchanged, as prints are individually signed, dated, and printed to order.

Lost or damaged orders

If your order does not arrive when expected, or you are unable to track its progress, please contact me so I can raise the issue with the delivery company.

In the event an order is lost in transit, a full refund will be given to the buyer.

If your order arrives damaged, please get in contact with me immediately.

If you have any questions regarding the Terms & Conditions or Shipping and Returns policy, please contact me at imogenhawgood@gmail.com for assistance.


Copyright

Copyright of all artwork sold remains with the artist- Imogen Hawgood.

The artist retains the right to produce and sell prints of all artwork- excluding commissions- unless otherwise discussed with the buyer.